The Jensen Family

We finally got our family pictures back. It took them only 2 months. It was a little frustrating. We had them taken Dec. 26th then we went to select the ones we wanted January 20th or so and they told us it would take three weeks to get them back. Three weeks came and went, no phone call. After a month we called and they said it would be a little bit longer. Two more weeks went by no call. We called again and at first they couldn’t even find our order, then when they found them, they said it would take another week because they had computer problems. A week went by no phone call, we called on a Thursday and they said it would until next Tuesday. By this time I was getting frustrated so I said to the lady I was talking to that they told us it would be 3 weeks and her response was that, “Well if you look in the brochure it actually says it could take 4-6 weeks.” So I asked her then if it can take 4-6 weeks why do you tell people 3 weeks? It would make a lot more sense to tell people 4-6 weeks and then if you had it ready in 3 weeks they would be happy. And her only response was, “ya we should probably stop telling people that.” And that was it. Finally I called the next Wednesday and they said ya it’s ready, so I asked them why haven’t you called us to tell us anything that was going on? And he tried to tell me that they had left a few messages. It would have been at my parent’s house so I didn’t say anything. I asked my mom, and she said that there was nothing on the caller ID or any messages.

Anyways to make a long story short, I will never get pictures at Hammer Photography again. I have to admit they did a great job but it wasn’t worth the bad customer service and lack of communication.